FAQ's
1️⃣ Do you offer free shipping?
Yes! We offer free shipping on all orders within Saudi Arabia and the UAE — no minimum purchase required.
2️⃣ What is the estimated delivery time?
We aim to deliver your order within 1–4 business days across KSA and UAE, ensuring fast and reliable service.
3️⃣ Is Cash on Delivery (COD) available?
Yes. Cash on Delivery is available for all orders, offering a secure and convenient payment option at your doorstep.
4️⃣ Can I return or exchange an item?
Absolutely! We offer a 7-day return and exchange policy.
If you're not satisfied, we'll make it right.
Please refer to our Return & Refund Policy for full details.
5️⃣ How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email or SMS so you can follow your delivery in real time.
6️⃣ What if I receive a damaged or defective product?
Contact us immediately if your item arrives damaged or defective.
We’ll provide a free replacement or a full refund — no extra charges.
7️⃣ Do you ship internationally?
Currently, we only deliver within Saudi Arabia and the UAE.
But stay tuned — we’re working on expanding to more regions soon!
8️⃣ How can I contact customer support?
Our support team is always here to help.
📧 Email: sooqhabibiofficial@gmail.com
9️⃣ Are your products authentic and high-quality?
Yes! We guarantee 100% genuine, premium-quality products sourced from trusted suppliers.
🔟 Can I modify or cancel my order after placing it?
If your order hasn’t shipped yet, you can request a modification or cancellation by contacting us as soon as possible.