Return & Refund Policy

At sooqhabibiofficial, your satisfaction is our top priority. If you're not completely happy with your purchase, we offer a straightforward return and refund process as outlined below.

✅ Return Eligibility

We accept returns within 7 days of delivery if the following conditions are met:

  • The item is unused, in its original packaging, and in the same condition as received

  • The return request is made within 7 days of receiving your order

  • You provide valid proof of purchase (order number or receipt)

❌ Non-Returnable Items

We do not accept returns for:

  • Used, damaged, or altered products

  • Items returned after 7 days

  • Clearance, sale, or final items

  • Gift cards or promotional giveaways

🔁 Return Process

  1. Email us at 📧 sooqhabibiofficial@gmail.com with your order number and reason for return

  2. Our team will review your request and send return instructions

  3. Ship the item back — return shipping costs are covered by the customer unless the product was damaged or incorrect

  4. Once we receive and inspect the item, your refund will be processed within 5–7 business days

💸 Refunds

  • Refunds are issued to your original payment method only

  • Depending on your bank or payment provider, it may take additional days to reflect in your account

  • You will receive an email confirmation once your refund is processed

📦 Damaged or Incorrect Items

If your item arrives damaged, defective, or not as ordered, contact us immediately at 📧 sooqhabibiofficial@gmail.com with:

  • Your order number

  • Clear photos of the item received

We will offer either a free replacement or a full refund, depending on the situation.

🛑 Late or Missing Refunds

If you haven’t received your refund:

📩 Need Help?

For any questions about returns or refunds, feel free to contact us:

📧 sooqhabibiofficial@gmail.com
📍 Based in the United Arab Emirates & Saudi Arabia